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What happened to my 15% first-month discount?
Topic Starter
Sat Nov 9, 2019 - 20:42
After rechecking several times I continue to see your offer of a 15% first -month-discount, yet you billed my account $100. Please explain. Thanks.
3 RESPONSES
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BWO
Sun Nov 10, 2019 - 16:08
Sorry, about the confusion, MEDIC, I've e-mailed support for you and they'll handle it soon..bear in mind they're on London time and our hours are not eastern for support but are for authors..
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VK1
Mon Nov 11, 2019 - 13:23
Hi MEDI62,

in case you have not been contacted yet, someone will do so today. We have discussed it and we are investigating why you didn't get the discount.

VK
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Mon Nov 11, 2019 - 15:31
We've initiated the $15 refund, which should show up on your statement within 10 day. Sorry for the trouble!
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